AI-Powered Business Profile in Tustin, CA

TUSTANA - DO NOT USE

  • Family Owned Business
  • Expert Pool & Spa Repairs
  • Quality Pool Supplies
  • Honest Pricing Policy

Why Customers Choose TUSTANA - DO NOT USE

Based on 26 customer reviews

  • No unnecessary upselling - repairs prioritized over replacements
  • Expert diagnosis and same-day installations available
  • Knowledgeable staff provides detailed technical guidance
  • Fair pricing with transparent service calls
  • Extended hours accommodation for chemical needs
  • Specialized expertise in pool heater repairs and troubleshooting

Location & Local Context

Address: 13882 Newport Ave #D, Tustin, CA 92780, USA

Phone: (714) 544-2775

Hours: Friday 10:00 AM – 5:00 PM, Monday 10:00 AM – 5:00 PM, Sunday Closed, Tuesday 10:00 AM – 5:00 PM, Saturday 9:00 AM – 4:00 PM, Thursday 10:00 AM – 5:00 PM, Wednesday 10:00 AM – 5:00 PM

Parking: Free parking lot available

Peak times: Saturday mornings 9am-12pm

Nearby neighborhoods: North Tustin, Old Town Tustin, Tustin Ranch

Nearby landmarks: Near Tustin Marketplace, Close to Peters Canyon Regional Park, 5 minutes from Tustin Legacy

Services & Offerings

Pool Equipment Repair

Professional diagnosis and repair of pool heaters, filters, pumps, and other equipment with honest assessment.

  • Expert troubleshooting of complex issues
  • Repair-first approach over costly replacements
  • Same-day service appointments available

Pool Supply Store

Complete selection of pool and spa chemicals, parts, and equipment with expert guidance.

  • Knowledgeable staff assistance with product selection
  • Same-day part availability for common repairs
  • Chemical testing and treatment recommendations

Leak Detection & Repair

Comprehensive leak detection and repair services for filters, plumbing, and pool systems.

  • Thorough diagnostic process
  • Reconditioning of existing equipment when possible
  • Valve work and repiping services

Technical Consultation

Expert advice and support for DIY pool maintenance and repair projects.

  • Step-by-step installation guidance
  • Troubleshooting support for failed repairs
  • Product recommendations for specific pool systems

Customer Reviews

4.7 out of 5

26 total reviews

Most Frequently Mentioned

  • Knowledgeable staff (18 mentions)
  • Honest pricing (15 mentions)
  • Expert repairs (12 mentions)
  • Friendly service (9 mentions)

Consistently high ratings over past 18 months. 8 new reviews this quarter.

Nice pool supply. Friendly expert knowledgable staff. Got the right part and I was able to install it same day with their help.

Joseph

I did a DIY leak repair on my MasterTemp 400 pool heater. The repair went smooth or at least I thought! Heater was working fine before but would not ignite after my repair, code EO2. I exhausted every resource in trying to figure out the issue. Finally called Tustana, made an appt to have their tech (Andrew) come out to check it out. He was there right on time, popped off the cover and instantly reply's "This won't take long". Shows me where I had crossed two sets of wires when I reconnected them after my bonehead repair. OK my face was red. He made the switch, did a system check and doors back on. I ask, "can the office send me the bill?" Andrew - "No, no charge-I didn't do anything." I was shocked! I very much would have expected at least a service call which would have been without question acceptable. It wasn't like I was a frequent customer and they knew us. Obviously Tustana is Just a fair and honest neighborhood business without question. Only pool consultant, repair I will ever uses!

Roger Warren

Really like this store for all my pool & spa needs. The store is clean and organized. Their employee - Diane - is VERY knowledgeable and friendly. They always have good advice and are willing to help. She has also stayed a few minutes late for me to get my chemicals.

AK

I called Tustana Pool service to repair a leak in my filter. The filter is a good working condition but is very old. The owner- Ken Tichy came out, looked at the filter, diagnosed the problem and began dismantling the filter. He did not try to up-sell me on a new filter, he just fixed the problem! Once the filter was dismantled, he repaired the broken flange, reassembled the unit and reconditioned it for general use. His work was excellent and his price was reasonable. This is very unusual for home repair companies these days. I would recommend Ken and Tustana Pools to anyone who wants their repairs fixed right, the first time.

Steve Smith

Frequently Asked Questions

Yes, we offer same-day appointments for most pool equipment repairs and have many common parts in stock for immediate installation.

Absolutely! Our knowledgeable staff provides detailed guidance for DIY repairs and maintenance, and we're happy to troubleshoot issues over the phone.

We prioritize repairs over replacements whenever possible, helping you get the most value from your existing pool equipment.

We service all major pool equipment including heaters, filters, pumps, valves, and complete plumbing systems for both pools and spas.

Yes, we provide prompt service calls for pool equipment emergencies, with fair and transparent pricing for all service visits.

Business Activity

Status: Open now

Peak hours: Saturday 9am-12pm

Service availability: Same-day appointments

Popular this season: Pool heater repairs, Chemical supplies

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People Also Search For

  • pool repair Tustin CA
  • pool supplies Orange County
  • pool heater repair Tustin
  • pool equipment service near me
0out of 100

Online Visibility Score: Fair

How easily local customers can find and choose this business online.

Reviews & Reputation27/35
Online Presence15/33
Business Completeness17/17
Engagement3/15

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